At Sublime Hair Company, your appointment time is reserved just for you. Because we are a small salon, last-minute cancellations and missed appointments can make it difficult for us to offer that time to another guest.
We completely understand that life happens, and we will always do our best to work with you when unexpected situations come up. We simply ask that you give us as much notice as possible.
24-Hour Notice
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations
Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a 50% cancellation fee of the scheduled service.
No-Shows
If you do not show up for your appointment without contacting us, a 100% no-show fee of the scheduled service may be charged.
Repeated Cancellations & No-Shows
We understand that emergencies and unexpected circumstances happen. However, repeated late cancellations or no-shows may require a non-refundable deposit or prepayment before future appointments can be scheduled.
Running Late
We love seeing you and want to give you the full experience you booked. If you’re running late, please let us know as soon as possible. Arriving more than 15 minutes late may require us to shorten or reschedule your service so that we can stay on schedule for other guests. In some cases, a late-arrival fee may apply.
A Little Grace
We don’t want anyone to feel stressed when life gets in the way. If something truly unexpected happens, please reach out to us. We will always try to handle each situation with understanding and common sense.
Thank you for respecting our time and the time of our stylists. Your appointment is important to us, and we appreciate you allowing us the opportunity to take care of you.
— Sublime Hair Company